BMC ITSM7 Person Update
Version 1
Updates a single ITSM v7.x CTM People entry related to the Remedy Login specified.
Note: If a site is provided and a site ID is not, an error will occur. If a site is provided without city, country, state, street, timezone, and zip/postal code information, the site will be set, but the "Site Address" field in CTM:People will still display the old location/address.
Note: If one component of the phone number is passed, all 4 should be.
Parameters
| Name |
Description |
| Remedy Login ID: |
The Remedy Login ID associated to the CTM People record to update. |
| Author: |
The author of the modifications to the person record. |
| Email Address: |
The email address to set |
| Region: |
The region to set |
| Site Group: |
The site group to set |
| Site: |
The site to set |
| Site ID: |
The site id to set - required if setting site |
| Site City: |
The site city to set - required if setting site (to correctly populate address) |
| Site Country: |
The site county to set - required if setting site (to correctly populate address) |
| Site State/Province: |
The site state/province to set - required if setting site (to correctly populate address) |
| Site Street: |
The site street to set - required if setting site (to correctly populate address) |
| Site Zip/Postal Code: |
The site zip/postal code to set - required if setting site (to correctly populate address) |
| Site Time Zone: |
The site time zone to set - required if setting site (to correctly populate address) |
| CC Business: |
The phone number country code to set |
| Area Code Business: |
The phone number area code to set |
| Local Part Business Phone: |
The phone number local part to set |
| Business Phone: |
The phone number (put together) to set |
| Language |
The language to set (ex. en_US, fr_FR) |
Sample Configuration
| Name |
Description |
| Language |
<%=@answers['New Language']%> |
| Remedy Login ID: |
|
| Author: |
|
| Email Address: |
|
| Region: |
|
| Site Group: |
|
| Site: |
|
| Site ID: |
|
| Site City: |
|
| Site Country: |
|
| Site State/Province: |
|
| Site Street: |
|
| Site Zip/Postal Code: |
|
| Site Time Zone: |
|
| CC Business: |
|
| Area Code Business: |
|
| Local Part Business Phone: |
|
| Business Phone: |
|
Results
This handler does not return any results.
Changelog
BMC ITSM7 Person Update (2014-06-30)
- Initial version. See README for details.
Related Handlers
- BMC ITSM7 Alternate Approver Lookup
- Retrieves the Login IDs for the current alternates for a Login ID
- BMC ITSM7 Approval Approve
- Approves a specific AP:Detail-Signature record.
- BMC ITSM7 Approver Alternate Add
- Adds an alternate approver.
- BMC ITSM7 Approver Alternate Cancel
- Cancels an alternate approver.
- BMC ITSM7 Approver Retrieve by Role
- Retrieves a list of approvers for the role provided.
- BMC ITSM7 Change Create
- Creates a BMC ITSM7 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
- BMC ITSM7 Change Retrieve
- Retrieves a single ITSM Change entry.
- BMC ITSM7 Update Change Status
- Updates the Change Status
- BMC ITSM7 Change Templated Create
- Creates a BMC ITSM7 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.
- BMC ITSM7 Change Work CE
- Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
- BMC ITSM7 Change Work Info Create
- Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
- BMC ITSM7 Change Work Info Create
- Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
- BMC ITSM7 Functional Role Lookup
- Retrieves the Login IDs associated with a particular Functional Role and Group ID
- Bmc Itsm7 Incident Asset Relate
- Creates an HPD:Associations record to relate a CI to a Incident.
- BMC ITSM7 Incident Close
- Sets an Incidnet Status To closed.
- BMC ITSM7 Incident Create Detail
- Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
- BMC ITSM7 Incident Create
- Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
- BMC ITSM7 Incident Retrieve
- Retrieves a single ITSM Incident entry.
- BMC ITSM7 Update Incident Status
- Updates the Incident Status
- BMC ITSM7 Incident Templated Create Detail
- Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.
- BMC ITSM7 Incident Templated Create
- Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.
- BMC ITSM7 Incident to Incident Relationship Create
- Creates a relationship between two ITSM7 incidents using the HPD:Associations form
- BMC ITSM7 Incident Work Info Create CE
- Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided. Meant for use with Request CE.
- BMC ITSM7 Incident Work Info Create on a Remote AR Server
- Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
- BMC ITSM7 Incident Work Info Create
- Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
- BMC ITSM7 Notification Events Find
- Returns an XML listing (enabled) record ids found in the NTE:CFG-Notification Events form.
- BMC ITSM7 Person Create
- Creates an ITSM v7.x CTM People entry with the Remedy Login Id.
- BMC ITSM7 Person Retrieve
- Retrieves a single ITSM v7.x CTM People entry related to the Remedy Login specified.
- BMC ITSM7 Support Group Membership Add
- Adds the individual to support group.
- BMC ITSM7 Task Templated Create
- Creates a TMS:Task entry that belongs to either a Change or Incident record.
- BMC ITSM7 Work Order Create Detail
- Creates a BMC ITSM7 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
- BMC ITSM7 Work Order Status Update
- Updates the status and status reason if needed for a specific BMC ITSM7 Work Order (WOI:WorkOrder) request.
- BMC ITSM7 Work Order Work Info Create CE
- Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
- BMC ITSM7 Work Order Work Info Create
- Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
- BMC ITSM7 Work Order Work Info Create
- Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
- BMC ITSM8 Asset to Contract Assoc Create
- Attaches a contract to an asset. (A second handler is needed to attach the contract to the asset.)
- BMC ITSM8 Associations to Asset Create
- Attaches a items to an asset on the AST:CMDB Associations. (Second handlers are needed to attach the asset to the related item.)
- BMC ITSM8 Assoc to Change Request Create
- Attaches an item to a Change Request. (A second handler is needed to attach the change request to related item.)
- BMC ITSM8 Assoc to Incident Create
- Attaches an item to a Incident. (A second handler is needed to attach the incident to related item.)
- BMC ITSM9 Change Templated Create
- Creates a BMC ITSM9 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.
- BMC ITSM9 Incident Create
- Creates an Incident record.
- BMC ITSM9 Incident Templated_Create
- Creates an Incident record.
- BMC ITSM9 Person Create
- Create an entry in the People Form
- BMC ITSM9 Person Retrieve
- Retrieves a single ITSM v9.x CTM People entry related to the Remedy Login specified.
- BMC ITSM9 Person Update
- Updates an entry in the People form based on the Remedy Login ID. Use the key word nil to clear a value.
- BMC ITSM9 Support Group Membership Add
- Adds the individual to support group.
- BMC ITSM9 Support Group Member Functional Role Add
- Adds the individual to support group.
- BMC ITSM9 Support Group Membership Remove
- Removes the individual from the support group.
- BMC ITSM9 Work Order Create Detail
- Creates a BMC ITSM9 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
- BMC People Work Info Create
- Create an entry in the People Worklog Form
- BMC SRM Templated Work Order Create
- Creates a BMC ITSM7 Work Order record based on a given a Work Order Template.
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