The privacy of your data is a big deal to us. We’ll only ever access your account to help you with a problem or squash a software bug. We’ll never open any uploaded files unless you ask us to. We log all access to all accounts by IP address, so we can always verify that no unauthorized access has happened for as long as the logs are kept.

Identity & access

When you sign up for kinops, we ask for your name, company name, and email address. That’s just so you can personalize your new account, and we can send you updates, invoices or other essential information. In addition, we will not sell your personal info to third parties.

When you write to kinops with a question or to ask for help, we’ll keep that correspondence, including email address, for future reference. When you browse our marketing pages, we’ll track that for statistical purposes (like conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.

Information Sharing

We will share information for the following purposes:

To provide enhancements to existing products, new products or services you’ve requested.

To investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service, or as otherwise required by law.

If kinops is acquired by or merged with another company we’ll notify you well before any info about you is transferred and becomes subject to a different privacy policy.

Law enforcement

Kinetic Data won’t hand your data over to law enforcement unless a court order says we have to. And unless we’re legally prevented from it, we’ll inform you when such requests are made.

Encryption

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. We use a file storage system for storage of attachments and images, this is encrypted. The database backups are also encrypted. Data that is live in the database isn’t encrypted, however we work hard to secure your data at while at rest.

Deleted data

When you cancel your account, we’ll ensure that nothing is stored on our servers past 30 days. Anything you delete on your account while it’s active will also be purged within 30 days.

Changes & questions

Kinetic Data may update this policy — we’ll notify you about significant changes by emailing the account owner or by placing a prominent notice on our site. You can access, change or delete your personal information at any time by contacting our support team at support@kinops.io.

Questions about this privacy policy? Please get in touch and we’ll be happy to answer them!