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BMC ITSM7 Change Create Version 3

Change Requests are submitted through the CHG:ChangeInterface_Create form. This staging form provides an easy and reliable way to raise Change Requests in the ITSM application.

Additional information about the usage of the CHG:ChangeInterface_Create form can be found in the BMC Remedy ITSM Service Management Integrations guide.

This handler is safe to use in a subtree because it does not rely on any @base information to process. All data is passed into the handler as parameters.

The following data is used to create the 'CHG:ChangeInterface_Create' record:

  • Maps the deferral token of the task instance generated by this handler into the 'SRMSAOIGuid' field.

  • Maps the following field values to the specified values:

    • 'z1D_Action' => "CREATE"
    • 'Status' => "Draft"
    • 'Change Type' => "Change"
    • 'Change Timing' => "Normal"

  • Maps the following field values to the values of the specified parameters:

    • 'Description' => "Change Summary"
    • 'Impact' => "Impact"
    • 'Urgency' => "Urgency"
    • 'Risk Level' => "Risk Level"
    • 'First Name' => "Requester First Name"
    • 'Last Name' => "Requester Last Name"
    • 'Company' => "Requester Support Company"
    • 'Submitter' => "Submitter Login Id"
    • 'Location Company' => "Change Location Company"
    • 'Company3' => "Change Manager Support Company"
    • 'Support Organization' => "Change Manager Support Organization"
    • 'Support Group Name' => "Change Manager Support Group Name"
    • 'SRID' => 'CustomerSurveyID' (the KSR number)
    • 'SRInstanceID' => 'CustomerSurveyInstanceId' (the Instance Id).

Parameters

Name Description
Change Summary: Sets the Summary in the Change Request Information section.
Impact: Sets the Impact in the Change Request Information section.
Urgency: Sets the Urgency in the Change Request Information section.
Risk Level: Sets the Risk Level in the Change Request Information section.
Requester First Name: Sets the First Name on the Requester tab under the Requested By header.
Requester Last Name: Sets the Last Name on the Requester tab under the Requested By header.
Requester Support Company: Sets the Support Company on the Requester tab under the Requested By header.
Submitter Login Id: Sets the Submitter on the Dates tab under the Change Dates header.
Change Location Company: Sets the Company on the Requester tab under the Change Location header.
Change Manager Support Company: Sets the Support Company on the Assignment tab under the Infrastructure Change Manage header.
Change Manager Support Organization Sets the Support Organization on the Assignment tab under the Infrastructure Change Manage header.
Change Manager Support Group Name Sets the Support Group Name on the Assignment tab under the Infrastructure Change Manage header.
Survey ID (KSR #): The value placed in the SRID field on the Change form.
Survey Instance ID: The value placed in the SRInstanceID field on the Change form.

Sample Configuration

Name Description
Change Manager Support Organization <%= @inputs['Support Organization'] %>
Change Manager Support Group Name <%= @inputs['Support Group Name'] %>
Change Summary:
Impact:
Urgency:
Risk Level:
Requester First Name:
Requester Last Name:
Requester Support Company:
Submitter Login Id:
Change Location Company:
Change Manager Support Company:
Survey ID (KSR #):
Survey Instance ID:

Results

Name Description
Change Number The 'Infrastructure Change Id' of the generated Change in the 'CHG:Infrastructure Change' form.
Change Instance Id The 'InstanceId' of the generated Change in the 'CHG:Infrastructure Change' form.
Deferral Token The deferral token used by this handler.

Changelog

BMCITSM7ChangeCreateV3 (2014-02-01)

  • This handler is safe to use in a subtree because it does not rely on any @base

information to process. All data is passed into the handler as parameters.

BMCITSM7ChangeCreateV2 (2010-12-22)

  • Initial version. See README for details.

Related Handlers

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BMC ITSM7 Approver Alternate Cancel
Cancels an alternate approver.
BMC ITSM7 Approver Retrieve by Role
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BMC ITSM7 Change Retrieve
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BMC ITSM7 Update Change Status
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BMC ITSM7 Change Work Info Create
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BMC ITSM7 Change Work Info Create
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BMC ITSM7 Incident Create Detail
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BMC ITSM7 Incident Create
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Incident Retrieve
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BMC ITSM7 Update Incident Status
Updates the Incident Status
BMC ITSM7 Incident Templated Create Detail
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BMC ITSM7 Incident Templated Create
Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.
BMC ITSM7 Incident to Incident Relationship Create
Creates a relationship between two ITSM7 incidents using the HPD:Associations form
BMC ITSM7 Incident Work Info Create CE
Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided. Meant for use with Request CE.
BMC ITSM7 Incident Work Info Create on a Remote AR Server
Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
BMC ITSM7 Incident Work Info Create
Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
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Returns an XML listing (enabled) record ids found in the NTE:CFG-Notification Events form.
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BMC ITSM7 Person Retrieve
Retrieves a single ITSM v7.x CTM People entry related to the Remedy Login specified.
BMC ITSM7 Person Update
Updates an ITSM v7.x CTM People entry given the Remedy Login Id. It only updates the record with the given values if those values are provided (will not null out values). It also creates a WorkLog entry to audit the modification.
BMC ITSM7 Support Group Membership Add
Adds the individual to support group.
BMC ITSM7 Task Templated Create
Creates a TMS:Task entry that belongs to either a Change or Incident record.
BMC ITSM7 Work Order Create Detail
Creates a BMC ITSM7 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Work Order Status Update
Updates the status and status reason if needed for a specific BMC ITSM7 Work Order (WOI:WorkOrder) request.
BMC ITSM7 Work Order Work Info Create CE
Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
BMC ITSM7 Work Order Work Info Create
Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
BMC ITSM7 Work Order Work Info Create
Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
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Attaches a contract to an asset. (A second handler is needed to attach the contract to the asset.)
BMC ITSM8 Associations to Asset Create
Attaches a items to an asset on the AST:CMDB Associations. (Second handlers are needed to attach the asset to the related item.)
BMC ITSM8 Assoc to Change Request Create
Attaches an item to a Change Request. (A second handler is needed to attach the change request to related item.)
BMC ITSM8 Assoc to Incident Create
Attaches an item to a Incident. (A second handler is needed to attach the incident to related item.)
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BMC ITSM9 Incident Create
Creates an Incident record.
BMC ITSM9 Incident Templated_Create
Creates an Incident record.
BMC ITSM9 Person Create
Create an entry in the People Form
BMC ITSM9 Person Retrieve
Retrieves a single ITSM v9.x CTM People entry related to the Remedy Login specified.
BMC ITSM9 Person Update
Updates an entry in the People form based on the Remedy Login ID. Use the key word nil to clear a value.
BMC ITSM9 Support Group Membership Add
Adds the individual to support group.
BMC ITSM9 Support Group Member Functional Role Add
Adds the individual to support group.
BMC ITSM9 Support Group Membership Remove
Removes the individual from the support group.
BMC ITSM9 Work Order Create Detail
Creates a BMC ITSM9 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
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Create an entry in the People Worklog Form
BMC SRM Templated Work Order Create
Creates a BMC ITSM7 Work Order record based on a given a Work Order Template.

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