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BMC ITSM9 Work Order Create Detail Version 1

This handler uses the WOI:WorkOrderInterface_Create form & functionality in ITSM to create work orders. This handler allows for creation of a work order without a template.

Please be cautious hard coding shifting/frequently changing data like Remedy Group names into task trees. It is a better strategy to look up this data from somewhere (eg. a dataset in the Data Manageement Console or the Remedy Assignment Engine).

Note that in 7.6.X version of ITSM, there have been issues reported with using WOI:WorkOrderInterface_Create to create work orders. This may need to be repaired in ITSM before this can effectively be used, but no changes are necessary in the handler.

Parameters

Name	Description
Error Handling	Determine what to return if an error is encountered.
KSR Request ID:	The KSR base record relating to this work order.
KSR Instance ID:	The KSR base record instance ID relating to this work order.
Status:	The value placed in the Status field on the Work Order form.
Status Reason:	The value placed in the Status Reason field on the Work Order form.
Company:	The value placed in the Company field on the Work Order form.
Location Company:	The value placed in the Location Company field on the Work Order form.
Requester Region:	The value placed in the Region field on the Work Order form.
Requester Site Group:	The value placed in the Site Group field on the Work Order form.
Requester Site:	The value placed in the Site field on the Work Order form.
Requester First Name:	The value placed in the Requester First Name field on the Work Order form.
Requester Last Name:	The value placed in the Requester Last Name field on the Work Order form.
Customer Company:	The value placed in the Customer Company field on the Work Order form.
Customer First Name:	The value placed in the Customer First Name field on the Work Order form.
Customer Last Name:	The value placed in the Customer Last Name field on the Work Order form.
Customer Person ID:	The value placed in the Customer Person ID field on the Work Order form.
Submitter First Name:	Will be used to populate the Contact field.
Submitter Last Name:	Will be used to populate the Contact field.
Submitter EMail Address:	Will be used to populate the Contact field.
Submitter Person Id:	Will be used to populate the Contact field.
Requested By Person Id:	Will be used to populate the Contact field.
Submitter Login Id:	The value placed in the Submitter field on the Work Order form.
Priority:	The value placed in the Priority field on the Work Order form.
Work Order Type:	The value placed in the Work Order Type field on the Work Order form.
Work Order Summary:	The value placed in the Summary field on the Work Order form.
Work Order Detailed Description:	The value placed in the Descripiton field on the Work Order form.
Template Name:	The value placed in the Template Name field on the Work Order Template form.
Operational Categorization Tier1:	The value placed in the Categorization Tier 1 field on the Work Order Template form.
Operational Categorization Tier2:	The value placed in the Categorization Tier 2 field on the Work Order Template form.
Operational Categorization Tier3:	The value placed in the Categorization Tier 3 field on the Work Order Template form.
Product Cat Tier 1:	The value placed in the Product Cat Tier 1 field on the Work Order Template form.
Product Cat Tier 2:	The value placed in the Product Cat Tier 2 field on the Work Order Template form.
Product Cat Tier 3:	The value placed in the Product Cat Tier 3 field on the Work Order Template form.
Product Name:	The value placed in the Product Name field on the Work Order Template form.
Product Manufacturer:	The value placed in the Manufacturer field on the Work Order Template form.
Assignee Support Company:	The value placed in the Request Assignee Support Company field on the Work Order Template form.
Assignee Support Organization:	The value placed in the Request Assignee Support Organization field on the Work Order Template form.
Assignee Support Group Name:	The value placed in the Request Assignee Support Group Name field on the Work Order Template form.
Request Assignee:	The value placed in the Request Assignee field on the Work Order Template form.
Manager Support Company:	The value placed in the Request Manager Support Company field on the Work Order Template form.
Manager Support Organization:	The value placed in the Request Manager Support Organization field on the Work Order Template form.
Manager Support Group Name:	The value placed in the Request Manager Support Group Name field on the Work Order Template form.
Request Manager:	The value placed in the Request Manager field on the Work Order Template form.

Sample Configuration

Name	Description
KSR Request ID:
KSR Instance ID:
Status:
Status Reason:
Company:
Location Company:
Requester Region:
Requester Site Group:
Requester Site:
Requester First Name:
Requester Last Name:
Customer Company:
Customer First Name:
Customer Last Name:
Customer Person ID:
Submitter First Name:
Submitter Last Name:
Submitter EMail Address:
Submitter Person Id:
Requested By Person Id:
Submitter Login Id:
Priority:
Work Order Type:
Work Order Summary:
Work Order Detailed Description:
Template Name:
Operational Categorization Tier1:
Operational Categorization Tier2:
Operational Categorization Tier3:
Product Cat Tier 1:
Product Cat Tier 2:
Product Cat Tier 3:
Product Name:
Product Manufacturer:
Assignee Support Company:
Assignee Support Organization:
Assignee Support Group Name:
Request Assignee:
Manager Support Company:
Manager Support Organization:
Manager Support Group Name:
Request Manager:
Error Handling

Results

Name	Description
Work Order ID	The ID of the work order created (WOI##########)
Work Order Instance Id	The Instance ID of the work order created.

Changelog

BMC ITSM9 Work Order Create Detail (2016-10-14)

Initial version. See README for details.

Related Handlers

BMC ITSM7 Alternate Approver Lookup: Retrieves the Login IDs for the current alternates for a Login ID
BMC ITSM7 Approval Approve: Approves a specific AP:Detail-Signature record.
BMC ITSM7 Approver Alternate Add: Adds an alternate approver.
BMC ITSM7 Approver Alternate Cancel: Cancels an alternate approver.
BMC ITSM7 Approver Retrieve by Role: Retrieves a list of approvers for the role provided.
BMC ITSM7 Change Retrieve: Retrieves a single ITSM Change entry.
BMC ITSM7 Update Change Status: Updates the Change Status
BMC ITSM7 Change Templated Create: Creates a BMC ITSM7 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.
BMC ITSM7 Change Work CE: Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
BMC ITSM7 Change Work Info Create: Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
BMC ITSM7 Change Work Info Create: Creates a BMC ITSM7 Infrastructure Change Work Info record based upon the parameters provided.
BMC ITSM7 Functional Role Lookup: Retrieves the Login IDs associated with a particular Functional Role and Group ID
BMC ITSM7 Group Membership Lookup: Retrieves Email Address(es) for the individual or support group, separated by commas.
Bmc Itsm7 Incident Asset Relate: Creates an HPD:Associations record to relate a CI to a Incident.
BMC ITSM7 Incident Close: Sets an Incidnet Status To closed.
BMC ITSM7 Incident Create Detail: Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Incident Create: Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Incident Retrieve: Retrieves a single ITSM Incident entry.
BMC ITSM7 Update Incident Status: Updates the Incident Status
BMC ITSM7 Incident Templated Create Detail: Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.
BMC ITSM7 Incident Templated Create: Creates a BMC ITSM7 Incident (Help Desk) record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Incident Template and parameters provided.
BMC ITSM7 Incident to Incident Relationship Create: Creates a relationship between two ITSM7 incidents using the HPD:Associations form
BMC ITSM7 Incident Work Info Create on a Remote AR Server: Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
BMC ITSM7 Incident Work Info Create: Creates a BMC ITSM7 Incident (Help Desk) Work Info record based upon the parameters provided.
BMC ITSM7 Notification Events Find: Returns an XML listing (enabled) record ids found in the NTE:CFG-Notification Events form.
BMC ITSM7 Person Create: Creates an ITSM v7.x CTM People entry with the Remedy Login Id.
BMC ITSM7 Person Retrieve: Retrieves a single ITSM v7.x CTM People entry related to the Remedy Login specified.
BMC ITSM7 Person Update: Updates an ITSM v7.x CTM People entry given the Remedy Login Id. It only updates the record with the given values if those values are provided (will not null out values). It also creates a WorkLog entry to audit the modification.
BMC ITSM7 Support Group Membership Add: Adds the individual to support group.
BMC ITSM7 Task Templated Create: Creates a TMS:Task entry that belongs to either a Change or Incident record.
BMC ITSM7 Work Order Create Detail: Creates a BMC ITSM7 SRM Work Order record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the parameters provided.
BMC ITSM7 Work Order Status Update: Updates the status and status reason if needed for a specific BMC ITSM7 Work Order (WOI:WorkOrder) request.
BMC ITSM7 Work Order Work Info Create: Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
BMC ITSM7 Work Order Work Info Create: Creates a BMC ITSM7 Work Order Work Info record based upon the parameters provided.
BMC ITSM8 Asset to Contract Assoc Create: Attaches a contract to an asset. (A second handler is needed to attach the contract to the asset.)
BMC ITSM8 Associations to Asset Create: Attaches a items to an asset on the AST:CMDB Associations. (Second handlers are needed to attach the asset to the related item.)
BMC ITSM8 Assoc to Change Request Create: Attaches an item to a Change Request. (A second handler is needed to attach the change request to related item.)
BMC ITSM8 Assoc to Incident Create: Attaches an item to a Incident. (A second handler is needed to attach the incident to related item.)
BMC ITSM9 Change Templated Create: Creates a BMC ITSM9 Infrastructure Change record that contains the Id of the triggering Kinetic Request submission and the task instance deferral token using the specified Change Template and data parameters provided.
BMC ITSM9 Incident Create: Creates an Incident record.
BMC ITSM9 Incident Templated_Create: Creates an Incident record.
BMC ITSM9 Person Create: Create an entry in the People Form
BMC ITSM9 Person Retrieve: Retrieves a single ITSM v9.x CTM People entry related to the Remedy Login specified.
BMC ITSM9 Person Update: Updates an entry in the People form based on the Remedy Login ID. Use the key word nil to clear a value.
BMC ITSM9 Support Group Membership Add: Adds the individual to support group.
BMC ITSM9 Support Group Member Functional Role Add: Adds the individual to support group.
BMC ITSM9 Support Group Membership Remove: Removes the individual from the support group.
BMC People Work Info Create: Create an entry in the People Worklog Form
BMC SRM Templated Work Order Create: Creates a BMC ITSM7 Work Order record based on a given a Work Order Template.

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