Remedy Generic Update Version 2

This handler updates the form in the Remedy Form parameter entry with the request id (field 1) provided in the Request ID parameter. The database name of the field provided in the Field Name parameter is updated to the value provided in the New Value parameter.

Parameters

Sample Configuration

Results

Changelog

V2 (2013-07-16)

• Fixed a bug to allow this to be used for

multiple forms in one task engine instance.

Remedy Generic Update (2012-05-29)

• Initial version. See README for details.

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Related Handlers

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Create an entry in the form specified

ARS9 Generic Query Retrieve

Retrieves a single ARS v9.x entry related to the Remedy Form specified.

BMC Execute Process

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BMC Remedy Email HTML Message Create

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BMC Remedy Email Message Create

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BMC Remedy User Update

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Remedy Generic Create

Creates a single Remedy entry given the JSON mapping of field values and form name.

Remedy Generic Dataload

Populates Records from a CSV data file

Remedy Generic Delete

Deletes a single Remedy entry related to the form entered with the Request ID specified.

Remedy Generic Find

Retrieves request IDs (field 1) and Instance IDs (field 179) for Remedy entries for the form entered using the query specified.

Remedy Generic Retrieve

Retrieves a single Remedy entry related to the form entered with the Request ID specified.

Remedy Group list Users

Lists users for given Group. Throws exception if Group does not exist.

Remedy User add Group

Adds a group to an existing user. Throws exception if User does not exist, also if group does not exist.

Remedy User Create

Creates a User in the User form - Login Name must be unique.

Remedy User list Groups

Lists groups for given User. Throws exception if User does not exist.

Remedy User Remove Group

Rmoves a group from an existing user. Throws exception if User does not exist, also if group does not exist.