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ARS9 Generic Create Version 1

This handler takes a json as input of a format like {"DB field Name":"value to place in field"} and uses this to create a record in the specified form.

At times, you may need to set Currency Fields in Remedy. This is accomplished by formatting the value as follows: { ... "My Currency Field":{"value":100.0,"currency":"USD"}, ... } The value portion must be parsed as a float. You can accomplish this as follows in the Field Values parameter: <%= { 'Text Field 1' => 'ABCD-EFG', 'Text Field 2' => '123456', 'Currency Field 1' => {'value' => @inputs["Currency Input"].to_f, 'currency' => 'USD' }, }.to_json %>

Parameters

Name Description
Error Handling Determine what to return if an error is encountered.
Form Name Form Name
Field Values JSON mapping of field values

Sample Configuration

Name Description
Form Name HPD:LoadTemplate
Field Values {"Template Identifier":"<%=@answers['Template Identifier']%>","Template Name":"<%=@answers['Template Name']%>","Status Template":"<%=@answers['Template Status']%>","Template Category Tier 1":"<%=@answers['Template Category Tier 1']%>","Description":"<%=@answers['Summary']%>","Detailed Decription":"<%=@answers['Notes']%>","Reported Source":"<%=@answers['Reported Source']%>","Service Type":"<%=@answers['Incident Type']%>","Status":"<%=@answers['Status']%>","Impact":"<%=@answers['Impact']%>","Urgency":"<%=@answers['Urgency']%>","Assigned Support Company":"<%=@answers['Assigned Support Company']%>","Assigned Support Organization":"<%=@answers['Assigned Support Organization']%>","Assigned Group":"<%=@answers['Authoring Group']%>","Authoring Company":"<%=@answers['Authoring Company']%>","Authoring Organization":"<%=@answers['Authoring Organization']%>","Authoring Group":"<%=@answers['Authoring Group']%>"}
Error Handling

Results

Name Description
Handler Error Message Error, if one is found
Results
Record Location Resulting record location (url) as returned by the ARS REST API.
Record Id
Result
Record ID

Changelog

ARS9 Generic Create V1 (2018-07-06)

  • Initial version. See README for details.

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