Remedy Generic Retrieve
Version 2
This handler returns all the fields for the request id provided in the form specified. This is returned in XML format (like below).
000000000000001 Action Request Installer Account Mon Apr 25 16:42:22 -0400 2011 Demo Wed Dec 07 11:46:47 -0500 2011 Current
Parameters
Name |
Description |
Remedy Form: |
Remedy Form Name (not display name), eg. People is CTM:People |
Request ID: |
Request ID (Field 1) of record to retrieve |
Sample Configuration
Name |
Description |
Remedy Form: |
|
Request ID: |
|
Results
Name |
Description |
field_list |
The request ids (field 1) of the updated record. |
Changelog
Remedy Generic Retrieve V2 (2013-07-16)
- Fixing bug to allow this to be used for multiple different
forms on the same task instance
Remedy Generic Retrieve (2012-05-29)
- Initial version. See README for details.
Related Handlers
- ARS9 Generic Create
- Create an entry in the form specified
- ARS9 Generic Query Retrieve
- Retrieves a single ARS v9.x entry related to the Remedy Form specified.
- BMC Execute Process
- Submits an Execute Process command to the server
- BMC Remedy Email HTML Message Create
- Creates an email message on the AR System Email Messages form
- BMC Remedy Email Message Create
- Creates an email message on the AR System Email Messages form
- BMC Remedy User Update
- Updates an entry in the User form based on the Remedy Login ID
- Remedy Generic Create
- Creates a single Remedy entry given the JSON mapping of field values and form name.
- Remedy Generic Dataload
- Populates Records from a CSV data file
- Remedy Generic Delete
- Deletes a single Remedy entry related to the form entered with the Request ID specified.
- Remedy Generic Find
- Retrieves request IDs (field 1) and Instance IDs (field 179) for Remedy entries for the form entered using the query specified.
- Remedy Generic Update
- Updates a single Remedy entry related to the form entered with the Request ID specified. Updates field specified to value specified.
- Remedy Group list Users
- Lists users for given Group. Throws exception if Group does not exist.
- Remedy User add Group
- Adds a group to an existing user. Throws exception if User does not exist, also if group does not exist.
- Remedy User Create
- Creates a User in the User form - Login Name must be unique.
- Remedy User list Groups
- Lists groups for given User. Throws exception if User does not exist.
- Remedy User Remove Group
- Rmoves a group from an existing user. Throws exception if User does not exist, also if group does not exist.