ServiceNow Incident Update
Version 1
This handler allows you to update an existing incident on Service Now. It takes the input parameters and then passes them in a REST call to Service Now to update the incident.
Parameters
Name |
Description |
Sys Id |
ID value of the incident you wish to update |
Category |
Category |
Short Description |
The description of the incident to be created. |
Impact Level |
The priority level of the incident to be created. |
Urgency Level |
The urgency level of the incident to be created. |
Contact Type |
Form of reporting the incident |
Caller Id |
The id of the caller |
Location |
Usually the caller's location |
Configuration Item Id |
Configuration Item Id |
Assignment Group Id |
The id of a group to assign this incident to |
Assigned To Id |
The id of a person to assign this to |
Sample Configuration
Name |
Description |
Sys Id |
8c49f4f14f110300e7cd4fe18110c79b |
Category |
(By Menu) Hardaware |
Short Description |
Overheating CPU |
Impact Level |
(By Menu) 1 - High |
Urgency Level |
(By Menu) 1 - High |
Contact Type |
Email |
Caller Id |
<%=@results['servicenow_retrieve_sys_user_v1_1']['sys_id']%> |
Location |
<%=@results['servicenow_retrieve_sys_user_v1_1']['location']%> |
Configuration Item Id |
00a96c0d3790200044e0bfc8bcbe5db4 |
Assignment Group Id |
5d000ca93790200044e0bfc8bcbe5d8c |
Assigned To Id |
04a9a80d3790200044e0bfc8bcbe5d1b |
Results
This handler does not return any results.
Changelog
ServiceNow Incident Update V1.1 (2017-09-19)
- Moving from the Service Now JSON Web Service (no longer supported) to the REST API.
ServiceNow Incident Update V1 (2013-07-26)
- Initial version. See README for details.
Related Handlers
- ServiceNow Change Create
- This handler allows you to create a new change request on Service Now.
- ServiceNow Change Retrieve
- This handler allows you to retrieve a change request from Service Now.
- ServiceNow Change Update
- This handler allows you to update a change request on Service Now.
- ServiceNow Group Create
- Creates a new Service Now user group.
- ServiceNow Group Retrieve
- Retrieves a Service Now user group
- ServiceNow Group Update
- Updates an existing Service Now user group.
- ServiceNow Incident Create
- ServiceNow, create a new incident.
- ServiceNow Incident Retrieve
- This handler allows you to retrieve an incident from Service Now.
- ServiceNow Incident Search
- Search for a Service Now incident.
- ServiceNow Object Create
- Generically creates an object from a ServiceNow table when given a table name and a JSON body
- ServiceNow Object Delete
- Generically deletes an object from a ServiceNow table when given a table name and an id
- ServiceNow Object Retrieve
- Generically retrieves an object from a ServiceNow table when given a table name and an id
- ServiceNow Object Update
- Generically updates an object in a ServiceNow table when given a table name, a id, and a JSON body containing the parts of the object that should be updated.
- ServiceNow User Create
- ServiceNow, create a new user.
- ServiceNow User Retrieve
- ServiceNow, retrieve a user id for system user.
- ServiceNow User Update
- ServiceNow, update an existing user.