This handler allows you to update an existing incident on Service Now. It takes the input parameters and then passes them in a REST call to Service Now to update the incident.
Name | Description |
---|---|
Sys Id | ID value of the incident you wish to update |
Category | Category |
Short Description | The description of the incident to be created. |
Impact Level | The priority level of the incident to be created. |
Urgency Level | The urgency level of the incident to be created. |
Contact Type | Form of reporting the incident |
Caller Id | The id of the caller |
Location | Usually the caller's location |
Configuration Item Id | Configuration Item Id |
Assignment Group Id | The id of a group to assign this incident to |
Assigned To Id | The id of a person to assign this to |
Name | Description |
---|---|
Sys Id | 8c49f4f14f110300e7cd4fe18110c79b |
Category | (By Menu) Hardaware |
Short Description | Overheating CPU |
Impact Level | (By Menu) 1 - High |
Urgency Level | (By Menu) 1 - High |
Contact Type | |
Caller Id | <%=@results['servicenow_retrieve_sys_user_v1_1']['sys_id']%> |
Location | <%=@results['servicenow_retrieve_sys_user_v1_1']['location']%> |
Configuration Item Id | 00a96c0d3790200044e0bfc8bcbe5db4 |
Assignment Group Id | 5d000ca93790200044e0bfc8bcbe5d8c |
Assigned To Id | 04a9a80d3790200044e0bfc8bcbe5d1b |
This handler does not return any results.
ServiceNow Incident Update V1.1 (2017-09-19)
ServiceNow Incident Update V1 (2013-07-26)
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