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ServiceNow Change Create Version 1

This handler allows you to create a new change request on Service Now. It takes the input parameters and then passes them in a REST call to Service Now to create the change request.

Parameters

Name Description
Number Change request number only if you want to specify to certain number
Requested By Id sys_id value of person requesting change
Category Category of the change request
Configuration Item Id The sys_id of the configuration item you wish to relate this change request to
Priority The priority of this change request
Risk The risk level of this change request
Impact The impact level of this change request
Short Description Short description of this change request
Description Full description of this change request
Approval Approval level for this change request
Type Set operation type
Assignment Group Id sys_id of assignment group
Assigned To Id User sys_id of the person this is assigned to

Sample Configuration

Name Description
Number
Requested By Id <%=@results['servicenow_user_retrieve_v1']['sys_id']%>
Category Software
Configuration Item Id 04a96c0d3790200044e0bfc8bcbe5db3
Priority 2 - High
Risk Very High
Impact 2 - Medium
Short Description Database write error
Description Database write error when updating user
Approval Approved
Type Emergency
Assignment Group Id <%=@results['servicenow_group_retrieve_v1']['sys_id']%>
Assigned To Id <%=@results['servicenow_user_retrieve_v1']['sys_id']%>

Results

Name Description
sys_id The unique id representing the new change request

Changelog

Servicenow Change Create V1.1 (2017-09-21)

  • Moving from the Service Now JSON Web Service (no longer supported) to the REST API.

Servicenow Change Create V1 (2013-07-29)

  • Initial version. See README for details.

Related Handlers

ServiceNow Change Retrieve
This handler allows you to retrieve a change request from Service Now.
ServiceNow Change Update
This handler allows you to update a change request on Service Now.
ServiceNow Group Create
Creates a new Service Now user group.
ServiceNow Group Retrieve
Retrieves a Service Now user group
ServiceNow Group Update
Updates an existing Service Now user group.
ServiceNow Incident Create
ServiceNow, create a new incident.
ServiceNow Incident Retrieve
This handler allows you to retrieve an incident from Service Now.
ServiceNow Incident Search
Search for a Service Now incident.
ServiceNow Incident Update
ServiceNow, update an incident.
ServiceNow Object Create
Generically creates an object from a ServiceNow table when given a table name and a JSON body
ServiceNow Object Delete
Generically deletes an object from a ServiceNow table when given a table name and an id
ServiceNow Object Retrieve
Generically retrieves an object from a ServiceNow table when given a table name and an id
ServiceNow Object Update
Generically updates an object in a ServiceNow table when given a table name, a id, and a JSON body containing the parts of the object that should be updated.
ServiceNow User Create
ServiceNow, create a new user.
ServiceNow User Retrieve
ServiceNow, retrieve a user id for system user.
ServiceNow User Update
ServiceNow, update an existing user.

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