This handler allows you to retrieve an incident from Service Now. It takes the input parameters and then passes them in a REST call to Service Now to retrieve the incident.
Name | Description |
---|---|
Sys Id | The Sys ID of the unique identifier used to retrieve the desired incident. |
Name | Description |
---|---|
Sys Id | 8c49f4f14f110300e7cd4fe18110c79b |
Name | Description |
---|---|
active | |
activity_due | |
approval | |
approval_history | |
approval_set | |
assigned_to | |
assignment_group | |
business_duration | |
business_stc | |
calendar_duration | |
calendar_stc | |
caller_id | |
category | |
caused_by | |
child_incidents | |
close_code | |
close_notes | |
closed_at | |
closed_by | |
cmdb_ci | |
comments | |
comments_and_work_notes | |
company | |
contact_type | |
correlation_display | |
correlation_id | |
delivery_plan | |
delivery_task | |
description | |
due_date | |
escalation | |
expected_start | |
follow_up | |
group_list | |
impact | |
incident_state | |
knowledge | |
location | |
made_sla | |
notify | |
number | |
opened_at | |
opened_by | |
order | |
parent | |
parent_incident | |
priority | |
problem_id | |
reassignment_count | |
reopen_count | |
resolved_at | |
resolved_by | |
rfc | |
severity | |
short_description | |
skills | |
sla_due | |
state | |
subcategory | |
sys_class_name | |
sys_created_by | |
sys_created_on | |
sys_domain | |
sys_id | |
sys_mod_count | |
sys_updated_by | |
sys_updated_on | |
time_worked | |
upon_approval | |
upon_reject | |
urgency | |
user_input | |
watch_list | |
work_end | |
work_notes | |
work_notes_list | |
work_start |
ServiceNow Incident Retrieve V2 (2017-09-19)
Moving from the Service Now JSON Web Service (no longer supported) to the REST API.
Changed to only retrieve by sys_id (removed retrieve by query) due to API changes
ServiceNow Incident Retrieve V1 (2013-07-26)
Learn more about the Kinetic Data Enterprise Workflow Platform Check it out