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HPSM Incident Update Version 1

This handler makes a SOAP call (using Savon) to the HP Service Manager Web Services to update an existing HPSM Incident. After Savon is configured with your HPSM server, a hash is made containing all of the information that was inputted to update on the incident. That hash is then converted into an XML string and sent to HPSM to update the incident. Any messages that were caused by the request and the id of the incident that was updated will be returned by the handler upon success. If there are any errors, the handler will raise an exception which will contain any messages that HPSM returned about the error.

Parameters

Name Description
Incident Id The id for the incident you want to update.
Status The status of the incident.
Title The title of the incident.
Description A short description of what the incident is about.
Affected Service The Affected Service. List of possibilites found in HPSM instance.
Assignment Group The Assignment Group. List of possibilites found in HPSM instance.
Category The Category (default is 'incident')
Area The area the incident is filed under. List of possibilities found in HPSM instance.
Subarea The subarea the incident is filed under. List of possibilities found in HPSM instance.
Impact An integer corresponding to the Impact level. List of possibilites found in HPSM instance.
Urgency An integer corresponding to the Urgency level. List of possibilites found in HPSM instance.
Activity Update The update you want to add to the incident.

Sample Configuration

Name Description
Incident Id IM10147
Status
Title New Title
Description
Affected Service
Assignment Group
Category
Area
Subarea
Impact
Urgency
Activity Update Updated the title to make it easier to read

Results

Name Description
Incident Id
Messages
incident_id
messages

Changelog

HpbsmIncidentUpdate_V1 (2014-01-14)

  • Initial version. See README for details.

Related Handlers

HPSM Incident Activity Add
Adds an activity update to an existing incident in HP Service Manager.
HPSM Incident Create
Creates an incident in the HP Service Manager

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