April 11, 2019
ST. PAUL, Minn. April 11, 2019 - Kinetic Data, developer of innovative service and support software, gave attendees at the HDI 2019 conference the first peek at the company’s newest innovation. Corporations are competing for quality employees and as such are addressing common needs to create a great work environment.
July 24, 2018
ST. PAUL, Minn. July 24, 2018 - Pre-built solutions to solve common team problems like coordinating complexity and having a single-source of process initiation are difficult to build. Almost every team has something unique about their environment or how they do things. "We knew we had to make something that small and medium sized companies could just use" said Kinetic Data CEO John Sundberg "and we wanted to make sure teams could expand when needed."
May 15, 2018
ST. PAUL, Minn. May 15, 2018 - B&D Consulting selected the Kinetic Platform for the front-end, workflow, approval and automation portions of their new solution "EPIC2.0"
May 10, 2018
ST. PAUL, Minn. April 10, 2018 - The Kinetic Enthusiasts Group (KEG) Conference was hosted this year at The Saint Paul Hotel. Presentations about the philosophy and direction of the company were hailed as highlights along with the stories that customers told about how they were using Kinetic Data's platform.
April 10, 2018
ST. PAUL, Minn. April 10, 2018 - The Kinetic Enthusiasts Group is gathering again this year in lovely St. Paul. As customers and fans plan to join us for a one-day event solving problems and building solutions.
August 4-6, 2020
Formerly the HDI Conference & Expo—same great event, backed by the most respected knowledge resource in technical support and service management.
If your organization is among the just-over-50% still considering implementation, or, you're looking for ideas, here are five key steps for a great tech bar.
Minimizing business user disruption of IT: Instead of an employee having to interrupt an IT staff member with a face-to-face question, the tech bar creates a space designed for that type of interaction. If your organization is among the just-over-50% still considering implementation, or, you're looking for ideas, here are five key steps for a great tech bar.
More enterprises are offering employees consumer-like convenience for resolving IT issues.
Whether it's called walk-up service, walk-in service, drop-in service, a "genius bar," or by the most accurate generic term—tech bar—more enterprises are offering employees consumer-like convenience for resolving IT issues. Modeled after offerings like Geek Squad service, Apple's Genius Bar, or Staples' EasyTech, corporate tech bars make it easy for employees to schedule fixes for common IT problems and improve life for their IT pros as well.
A guide formed from everything we’ve learned about this commonly used process.
Acceptance, agreement, consensus, and authorization; approval has a lot of meanings and each team and task has unique needs and goals. Most situations, however, require an effective, efficient and repeatable process to obtain, inform, document and perform approvals. The end goal of approval is to provide a standard workflow; conserve resources like time, money, or assets; and to comply with regulation and/or control processes.
Service desks; We love them when they help us. And we love to complain about them when they don’t.
“Too slow to answer.” “Too slow to fix my problem.” “Not personable enough.” “Not knowledgeable enough.” The truth is, whether we’re internal or external customers, we have high expectations of service desk personnel. We are often already frustrated (if not totally exasperated) when initiating contact. We have been forced to seek answers or problem resolution and we want our request handled as quickly as possible—a reflection of having become a real-time society with real-time expectations.
How Enterprise Request Management Improves Process Efficiency While Reducing Security Risks
Enterprise request management (ERM) is a service delivery strategy that combines a single intuitive Web portal with a workflow automation software engine to automate and accelerate fulfillment processes across an enterprise. Customers (internal or external) can request any type of service, resource, or equipment, as well as check on the status of pending requests, from a single point of entry.
