ST. PAUL, Minn. and SAN DIEGO, Calif.—May 2, 2011—Kinetic Data (http://www.kineticdata.com), provider of third-party business service management (BSM) tools built on the BMC Remedy Action Request (AR) System platform, has been selected with CareTech Solutions as featured co-speakers by the Technology Services Industry Association (TSIA) at the Technology Services World (TSW) 2011 Silicon Valley conference, May 2–4 at the Santa Clara Convention Center.
Brett Norgaard of Kinetic Data and Karl Graham of CareTech Solutions will co-present the case study entitled, “The Intersection of IT Outsourcing and Healthcare: How CareTech Solutions Achieved Top 20 Best in KLAS Awards Distinction”, on Tues., May 3, at 11:00 a.m. PDT, in Grand E. Attendees may also visit Kinetic Data’s booth #7 at TSW to learn about the service provider solution, Kinetic Data's Multi-Tenant Suite, and discuss the hottest topics in tech services, including emerging service business models.
CareTech—an IT services provider for hospitals—has grown their business by automating their service request management (SRM) system with Kinetic Request, a request management system offered by Kinetic Data. This configurable multi-tenant platform gives CareTech the flexibility to shape a unique experience for each of their clients.
“While CareTech’s initial investment in Kinetic Request was to improve our own help desk request process, it quickly made sense to integrate the application into our healthcare-specific service desk offering for our own clients,” said Karl Graham, senior director of customer support for CareTech Solutions. According to Graham, CareTech’s customers experience reduced fulfillment costs, expedited fulfillment of service requests, and now have a transparent, reliable audit trail using Kinetic Request.
CareTech earned the coveted Top 20 Best in KLAS Award for IT Outsourcing (Extensive) in 2010, 2009 and 2008.
TSW is the technology services industry’s premier conference event, bringing together the brightest minds and top decision-makers in the market space.
“TSW presenters go through a methodical application process that ensures the content is relevant to services professionals, who can use it to optimize the success of their own organizations,” said Trisha Bright, vice president of conferences for TSIA. “Kinetic Data and CareTech were selected due to the significance and suitability of their topic to our audience and because of their leading position in the technology services space.”
CareTech Solutions, Inc., an information technology and Web products and services provider for more than 150 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle, earning it the 2008, 2009, and 2010 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software & Professional Services report. For more information, please visit http://www.caretech.com.
Kinetic Data is one of the largest and most experienced third-party BMC Remedy software companies in the world, offering the most extensive portfolio of third-party, “built on BMC Remedy,” packaged applications available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data has helped over 200 Fortune 500 and government customers—including General Mills, Avon, Intel, 3M, and the U.S. Department of Transportation—implement BSM and service delivery management (SDM) applications aligned with ITIL best practices. In 2009, at the World Wide Remedy User Group (WWRUG09), Kinetic Data was named “Innovator of the Year” by an independent group of BMC Remedy users. The company serves customers out of its headquarters in St. Paul, Minn.; offices in Sydney, Australia; and through a network of leading BMC Remedy reseller partners. For more information, go to www.kineticdata.com.
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